Privacy Policy

Privacy Policy

The Privacy and Data Protection of our customers is a matter of great importance for the company Atlantiklicious, Lda., manager of the Azorean product sales website www.madeinazores.eu.

This Privacy Policy describes the principles that Atlantiklicious, Lda respects when collecting, processing and storing your personal data, as well as the guarantees of your rights to such data (confidentiality, access, security).

1. Who is responsible for processing your data?

2. What data do we collect?

3. Why do we collect your data?

4. For what purpose?

5. For how long do we keep your data?

6. What are your rights?

7. How do we protect your information?

8. What is our cookie management?

9. How to contact us?

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The company ATLANTIKLICIOUS, LDA, with headquarters in Canada de São Vicente, nr. 30, Parish of São Mateus da Calheta, city of Angra do Heroísmo, Postal Code 9700-588, Terceira Island, Azores, Portugal, with taxpayer number 510 702 732, is the entity responsible for the data collected on the website www.madeinazores.eu.

2. WHAT DATA DO WE COLLECT?

The term "data" refers to any personal information that may be used to identify you as a customer and that is provided in order to register on the site, through the creation of a customer account, to place an order online or to receive commercial information about our products.

We only collect the data necessary for the good performance of our e-commerce business and the sale of Azorean products through the site www.madeinazores.eu.

The personal data we collect includes:

- Personal data (title, surname, name, email, telephone number, full address, among others);

- Delivery information (name, street, postal code, city, country, delivery comments, among others);

- Personal preferences, including your marketing preferences (subscription to our Newsletter, and others) and cookies (technical information, technical records, IP address, among others);

- Information about the products viewed by the customer;

- Customer order history;

- History of messages exchanged between company and customer.

Creating an account on your site requires you to create a password. This password is encrypted and the customer's unique knowledge. Atlantiklicious, LDA does not have access to the passwords created by customers. In case of forgetting the password, a link to set a new password will be sent to the customer's contact email.

3. WHY DO WE COLLECT YOUR DATA?

The collection and processing of your data allows us to offer the services of the site in a more adapted way, guaranteeing in this way the improvement of our services and the maintenance of a safer and friendly environment of the user.

Customer data are processed with the main purpose of performing operations related to the commercial relationship of www.madeinazores.eu (orders, payments, deliveries, invoices, accounting, satisfaction survey, customer service, etc.);

More specifically, customer data is also processed to:

• Management of the Customer Account, its registration and the connection to our site, as well as the provision of services to which they give access (online orders, sending of newsletter, etc.);

• Customer order management;

• Management of the delivery of customer orders;

• Management of the relationship with customers and their complaints;

• Statistical analysis.

 

4. FOR WHAT PURPOSE?

The data collected is processed by the Atlantiklicious, Lda. team to provide the requested services and for the purposes defined.

Atlantiklicious, Lda. does not sell any personal or other data to third parties.

Atlantiklicious, Lda. May need to transfer your personal data to certain service providers and partners who help Made in Azores provide and improve its services, such as:

- Supplier of logistics and delivery (freight forwarders, freight forwarders, couriers);

- Provider of technical services (providers of Internet access, companies specialized in computer services, Prestashop e-commerce platform);

- Supplier of payment options (banking operators);

- Marketing Provider (companies that engage in Marketing activities (including social media organizations), companies specializing in market research and data processing, call center companies, companies providing publishing and distribution services).

Atlantiklicious, Lda. Guarantees that all its subcontracted or collaborative service providers and partners comply with the General Data Protection Regulation (GDPR) and, in particular, implement all technical and organizational measures to guarantee confidentiality and security of your data.

5. FOR HOW LONG DO WE KEEP YOUR DATA?

In accordance with the laws and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes mentioned above and this duration varies according to the purpose of the processing. 

Your customer account data

5 years from the end of the relationship with the site. The time starts to count from the last request, the last connection to your customer account or the last call to customer service, or sending an email to customer service or by clicking on a hypertext link from an email sent by Atlantiklicious, Lda., or the placing of products in the basket without realizing the purchase.

Purchase information

Retention of billing data until the end of the corresponding accounting period and the legal retention period (10 years).

Payment data

Atlantiklicious, Lda. Does not collect or retain bank details of its customers, and all transactions carried out on www.madeinazores.eu are managed and maintained by third parties (Paypal, Stripe, national and international banks).

 

6. WHAT ARE YOUR RIGHTS?

Under the law in force, the client has the right to consult, access, modify, limit, rectify, cancel and contest their personal data and the right to establish guidelines on their destination after their death.

You may at any time revoke your consent to receive commercial information from Atlantiklicious, Lda through www.madeinazores.eu.

You may exert the above rights by contacting us by postal mail or by e-mail to:

Made in the Azores

Atlantiklicious, Lda.

Canada de São Vicente nr. 30

São Mateus da Calheta

9700-588 Angra do Heroísmo

Island Terceira

Azores

madeinazores.eu@gmail.com

 

According to the regulations, if you consider that there has been an infringement of your rights, you may also file a complaint with the relevant control entity. In Portugal, this authority is the National Commission for Data Protection (hereinafter "CNPD"). More information on CNPD is available at www.cnpd.pt

 

7. HOW DO WE PROTECT YOUR DATA?

We ensure the security of your personal data by providing enhanced protection through the use of specific technical and organizational security measures to prevent your personal data from being used illegally or fraudulently.

We guarantee that your personal data will not be disclosed, misrepresented, damaged / altered or unauthorized third parties have access to them.

 

8. WHAT IS OUR MANAGEMENT OF COOKIES?

We use different types of cookies on the site www.madeinazores.eu to improve the interactivity of the site and, therefore, the improvement of our services to customers.

8.1 What is a cookie?

A cookie is a file of limited size, usually consisting of letters and numbers, sent by the Internet server to the browser cookie file located on your computer's hard drive.

8.1 What cookies are used on www.madeinazores.eu?

We use different types of cookies whose purposes are described below.

Cookies strictly necessary for the operation of the site

These cookies are essential for browsing our site (such as session IDs) that allow you to use the main features of the site and protect your connection. They allow you, for example, to have direct access to the reserved and personal areas of our site, thanks to identifiers or data that you may have previously entrusted to us. Without these cookies, you will not be able to use the site normally, it is not advisable to delete them.

Feature Cookies

These cookies are not essential for navigation on our site, but allow you to optimize your experience and give access to specific resources. They also allow you to tailor the site layout to the display preferences of your device. These cookies allow you to have smooth, personalized navigation. Putting cookies on your device is the easiest and quickest way to customize and enhance your user experience.

Analytical Cookies

These cookies allow us to know the use and performance of our site, to establish statistics, volumes of use and use of the various elements of our site (visited content, routes) allowing us to improve the interest and ergonomics of our services.

Sharing cookies (social links)

Our site contains links to Facebook, Twitter, Instagram, Pinterest and other similar social networks that allow you to share content from our site with other people. When you use these sharing buttons, a third-party cookie is installed. If you are connected to the social network while browsing our site, the sharing buttons allow you to connect the content consulted to your user account.

We invite you to review the privacy policies of these social networks to learn the purpose of use, including advertising, navigation information that may be colected, and others.

9. HOW TO CONTACT US? 

Made in Azores

Atlantiklicious, Lda.

Canada de São Vicente n.º 30

São Mateus da Calheta

9700-588 Angra do Heroísmo

Ilha Terceira

Açores

madeinazores.eu@gmail.com

This website uses cookies to ensure you get the best experience on our website.Learn more

User Area

Guest

Login/Register

Waiting...
Unable to Login
You are logged in
Forgot your password?

Languages

Currencies

Languages

Currencies

My Cart

Your Cart is Empty
Cart Checkout

Menu

Search

Our Terms

PREAMBLE

These conditions are agreed between the company Atlantiklicious - Lda., based in Canada de São Vicente, nr. 30, 9700-588 Angra do Heroísmo, and any person, in singular name or company, who wishes to make a purchase through the website https://www.madeinazores.eu, hereinafter referred to as “User”.

The shipment of orders will be made in Portuguese territory, as well as to the rest of the world. The parties agree that their relations will be governed exclusively by the general conditions described here.

ARTICLE 1

Object

1. The purpose of these conditions is to define the General Sales Conditions established between Atlantiklicious - Lda. And the User, from the act of ordering to the various services provided by Atlantiklicious - Lda., As well as the payment methods, delivery conditions merchandise, exchanges and returns, among others.

2. These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this transaction between the contracting parties.

ARTICLE 2

Sale of Tobacco Products

1. According to paragraph 4 of article 111 of the CIEC, introduced by article 124 of the State Budget Law for 2012, it is prohibited to sell tobacco articles from the Azores to mainland Portugal or to the Autonomous Region of Madeira, and vice-versa.

2. The sale of tobacco products to minors under the age of 18 is prohibited (Article 15 (1) (d) of the Tobacco Law), to be proved, when necessary, by any identification document with photograph or verification of personal data online.

ARTICLE 3

Sale of Alcoholic Beverages

1. The sale of alcoholic beverages to minors under 16 is prohibited (article 2 of dl 9/2002 of January 24) to prove, when necessary, by any identification document with photograph or verification of personal data online.

ARTICLE 4

Orders

1. The User can only place his order online, on the website www.madeinazores.eu, following the purchase instructions available on the website;

2. In order to place his order, the User must provide personal data, such as his name, address and email address. For this, the User must fill in all the mandatory fields in the registration area.

3. When placing an order, the User expresses his acceptance, fully and completely, of the general conditions of sale, prices and description of the products contemplated in this transaction. These general conditions of sale will be the only ones applicable between the two parties.

4. Any dispute on this last point will be resolved through an exchange of information and with the guarantees mentioned below.

5. Orders will only be dispatched after confirmation of payment by the User, so Atlantiklicious cannot guarantee the availability of the products until the beginning of said processing.

6. In the absence of availability of the product, Atlantiklicious - Lda. Undertakes to inform the User and to reimburse him of the amounts he may have paid within a maximum period of 30 (thirty) days from the date of knowledge of this unavailability, or to present a substitution alternative, if it is the understanding of the User.

ARTICLE 5

Payment Methods

1. The User can choose one of the following payment methods: Paypal/Stripe, VISA/Mastercard, Bank Transfer (National and International). When choosing one of the payment methods, the User will be paying the total cost of the shopping cart upon check-out, including the cost of the product and the cost of shipping.

ARTICLE 6

Shipping Methods

1. Orders placed on the website www.madeinazores.eu will be dispatched by Correios de Portugal (CTT), in registered mail.

2. The transportation of our products depends on the order preparation and the destination address. The preparation time can take up to 5 working days, depending on the products ordered. This is because some products are received from other islands.

3. Atlantiklicious, Lda. Only dispatches on weekdays. In this way, weekends or holidays are not counted for the estimated delivery of orders. Estimated delivery dates are indicative only.

4. Atlantiklicious, Lda. cannot be held responsible for incomplete or wrong addresses, and the verification of the data is the responsibility of the User.


Delivery time according to the Post Office:

- Portuguese Mainland: 3 to 7 days;

- Rest of Europe: 9 to 14 days;

- North America: 3 to 4 weeks in the USA and 2 to 3 weeks in Canada.

5. In times of greater dispatch flow (Christmas, Easter, etc.), the deadlines previously described may not be met, for reasons beyond the control of Atlantiklicious, Lda.

6. Atlantiklicious, Lda. Is not responsible for any delays caused by the Correios de Portugal (CTT).

ARTICLE 7

Shipping costs

1. Shipping costs are automatically calculated by the website, based on the weight of the items and the User's address.

2. The User must check the shipping costs after finalizing his order and before making payment.

3. Atlantiklicious, Lda. does not make any profit from shipping costs.

4. Atlantiklicious, Lda. cannot be held responsible for extra taxes, restrictions and duties that may apply in some countries. It is the User's responsibility to know about the restrictions and other taxes in the destination country.

ARTICLE 8

Delivery

1. Delivery of orders will be made to the address indicated by the User for this purpose.

2. Atlantiklicous, Lda. is not responsible for any delay beyond the estimated values ​​in the delivery of the order.

3. The User has a period of 15 (fifteen) days from the date of receipt of the order to return the ordered items, if these do not fully meet your expectations.

4. If there is a lack of conformity, the User may return the items and may choose to replace or terminate the contract, under the applicable legal terms.

ARTICLE 9

Exchanges and Returns

1. Users will be able to return items in case of manufacturing defect, in which case they will be reimbursed for the full value of the items and the respective shipping costs.

2. Only returns of items that are in their original packaging and in perfect condition will be accepted.

3. To return one or more items, the User must contact Atlantiklicous - Lda. Using the contact form on the madeinazores.eu website, within 15 working days after receiving the order.

ARTICLE 10

Prices

1. All articles available on the website www.madeinazores.eu have marked the sales prices for individual customers with VAT included at the rate in force and excluding shipping costs;

2. Users residing outside the European Union should take into account that their country's customs services may charge additional customs fees. These fees are not the responsibility of Atlantiklicious, Lda. and vary from country to country. If you live outside the European Union, check with customs before placing an order.

3. In the case of resale customers, prices are excluding VAT, the total amount being presented at the time of ordering.

4. Prices and specifications are subject to change without notice.

ARTICLE 11

Stock break

1. Customers will be refunded the full amount of items that cannot be sent to them due to out of stock.

ARTICLE 12

Treatment of Personal Data

1. In compliance with Law No. 67/98, of 26 October, on the Protection of Personal Data, we inform that the processing of personal data collected on the website www.madeinazores.eu is the responsibility of Atlantiklicious - Lda.

2. Personal data are processed by computer, and are intended for shipments corresponding to your orders, respective administrative support, and statistical purposes.

3. You can access and modify your data at any time in “My account / customer”.

ARTICLE 13

Total Agreement

1. The present general conditions of sale constitute the total agreement between the parties in reference.