The Privacy and Data Protection of our customers is a matter of great importance for the company Atlantiklicious, Lda., manager of the Azorean product sales website www.madeinazores.eu.
1. Who is responsible for processing your data?
2. What data do we collect?
3. Why do we collect your data?
4. For what purpose?
5. For how long do we keep your data?
6. What are your rights?
7. How do we protect your information?
8. What is our cookie management?
9. How to contact us?
1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The company ATLANTIKLICIOUS, LDA, with headquarters in Canada de São Vicente, nr. 30, Parish of São Mateus da Calheta, city of Angra do Heroísmo, Postal Code 9700-588, Terceira Island, Azores, Portugal, with taxpayer number 510 702 732, is the entity responsible for the data collected on the website www.madeinazores.eu.
2. WHAT DATA DO WE COLLECT?
The term "data" refers to any personal information that may be used to identify you as a customer and that is provided in order to register on the site, through the creation of a customer account, to place an order online or to receive commercial information about our products.
We only collect the data necessary for the good performance of our e-commerce business and the sale of Azorean products through the site www.madeinazores.eu.
The personal data we collect includes:
- Personal data (title, surname, name, email, telephone number, full address, among others);
- Delivery information (name, street, postal code, city, country, delivery comments, among others);
- Personal preferences, including your marketing preferences (subscription to our Newsletter, and others) and cookies (technical information, technical records, IP address, among others);
- Information about the products viewed by the customer;
- Customer order history;
- History of messages exchanged between company and customer.
Creating an account on your site requires you to create a password. This password is encrypted and the customer's unique knowledge. Atlantiklicious, LDA does not have access to the passwords created by customers. In case of forgetting the password, a link to set a new password will be sent to the customer's contact email.
3. WHY DO WE COLLECT YOUR DATA?
The collection and processing of your data allows us to offer the services of the site in a more adapted way, guaranteeing in this way the improvement of our services and the maintenance of a safer and friendly environment of the user.
Customer data are processed with the main purpose of performing operations related to the commercial relationship of www.madeinazores.eu (orders, payments, deliveries, invoices, accounting, satisfaction survey, customer service, etc.);
More specifically, customer data is also processed to:
• Management of the Customer Account, its registration and the connection to our site, as well as the provision of services to which they give access (online orders, sending of newsletter, etc.);
• Customer order management;
• Management of the delivery of customer orders;
• Management of the relationship with customers and their complaints;
• Statistical analysis.
4. FOR WHAT PURPOSE?
The data collected is processed by the Atlantiklicious, Lda. team to provide the requested services and for the purposes defined.
Atlantiklicious, Lda. does not sell any personal or other data to third parties.
Atlantiklicious, Lda. May need to transfer your personal data to certain service providers and partners who help Made in Azores provide and improve its services, such as:
- Supplier of logistics and delivery (freight forwarders, freight forwarders, couriers);
- Provider of technical services (providers of Internet access, companies specialized in computer services, Prestashop e-commerce platform);
- Supplier of payment options (banking operators);
- Marketing Provider (companies that engage in Marketing activities (including social media organizations), companies specializing in market research and data processing, call center companies, companies providing publishing and distribution services).
Atlantiklicious, Lda. Guarantees that all its subcontracted or collaborative service providers and partners comply with the General Data Protection Regulation (GDPR) and, in particular, implement all technical and organizational measures to guarantee confidentiality and security of your data.
5. FOR HOW LONG DO WE KEEP YOUR DATA?
In accordance with the laws and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes mentioned above and this duration varies according to the purpose of the processing.
Your customer account data
5 years from the end of the relationship with the site. The time starts to count from the last request, the last connection to your customer account or the last call to customer service, or sending an email to customer service or by clicking on a hypertext link from an email sent by Atlantiklicious, Lda., or the placing of products in the basket without realizing the purchase.
Retention of billing data until the end of the corresponding accounting period and the legal retention period (10 years).
Atlantiklicious, Lda. Does not collect or retain bank details of its customers, and all transactions carried out on www.madeinazores.eu are managed and maintained by third parties (Paypal, Stripe, national and international banks).
6. WHAT ARE YOUR RIGHTS?
Under the law in force, the client has the right to consult, access, modify, limit, rectify, cancel and contest their personal data and the right to establish guidelines on their destination after their death.
You may at any time revoke your consent to receive commercial information from Atlantiklicious, Lda through www.madeinazores.eu.
You may exert the above rights by contacting us by postal mail or by e-mail to:
Made in the Azores
Canada de São Vicente nr. 30
São Mateus da Calheta
9700-588 Angra do Heroísmo
According to the regulations, if you consider that there has been an infringement of your rights, you may also file a complaint with the relevant control entity. In Portugal, this authority is the National Commission for Data Protection (hereinafter "CNPD"). More information on CNPD is available at www.cnpd.pt
7. HOW DO WE PROTECT YOUR DATA?
We ensure the security of your personal data by providing enhanced protection through the use of specific technical and organizational security measures to prevent your personal data from being used illegally or fraudulently.
We guarantee that your personal data will not be disclosed, misrepresented, damaged / altered or unauthorized third parties have access to them.
8. WHAT IS OUR MANAGEMENT OF COOKIES?
We use different types of cookies on the site www.madeinazores.eu to improve the interactivity of the site and, therefore, the improvement of our services to customers.
8.1 What is a cookie?
A cookie is a file of limited size, usually consisting of letters and numbers, sent by the Internet server to the browser cookie file located on your computer's hard drive.
8.1 What cookies are used on www.madeinazores.eu?
We use different types of cookies whose purposes are described below.
Cookies strictly necessary for the operation of the site
These cookies are essential for browsing our site (such as session IDs) that allow you to use the main features of the site and protect your connection. They allow you, for example, to have direct access to the reserved and personal areas of our site, thanks to identifiers or data that you may have previously entrusted to us. Without these cookies, you will not be able to use the site normally, it is not advisable to delete them.
These cookies are not essential for navigation on our site, but allow you to optimize your experience and give access to specific resources. They also allow you to tailor the site layout to the display preferences of your device. These cookies allow you to have smooth, personalized navigation. Putting cookies on your device is the easiest and quickest way to customize and enhance your user experience.
These cookies allow us to know the use and performance of our site, to establish statistics, volumes of use and use of the various elements of our site (visited content, routes) allowing us to improve the interest and ergonomics of our services.
Sharing cookies (social links)
Our site contains links to Facebook, Twitter, Instagram, Pinterest and other similar social networks that allow you to share content from our site with other people. When you use these sharing buttons, a third-party cookie is installed. If you are connected to the social network while browsing our site, the sharing buttons allow you to connect the content consulted to your user account.
We invite you to review the privacy policies of these social networks to learn the purpose of use, including advertising, navigation information that may be colected, and others.
9. HOW TO CONTACT US?
Made in Azores
Canada de São Vicente n.º 30
São Mateus da Calheta
9700-588 Angra do Heroísmo